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About Us

Delivering a more intelligent, productive, and fulfilling workforce experience

HP Workforce Experience Platform (WXP) leverages real-time analytics, automation, and employee feedback to put IT leaders back in control and empower employees to thrive at the intersection of work and life. That’s what motivates us every day — to deliver the best experience for our partners and customers.

Across PC, collaboration and print environments, WXP manages

  • 5.2M Active devices
  • 3600 Customers and partners
  • 180 Countries

Principles

Our principles keep us connected and guide us as one team.

Seek to understand Seek to understand

Listening and understanding is more important than seeking to be understood.

Say it like it is Say it like it is

We are all pulling on the same oar, so we feel comfortable being respectfully direct.

Drive change Drive change

HP’s spirit is innovation. Each individual needs to thrive in change and growth.

Insist on the highest standards Insist on the highest standards

We don’t just ship software to hit a timeline. We deliver high-quality experiences at all costs.

Build and sustain trust Build and sustain trust

We aim to build strong partnerships that will endure through good and bad times.

Disagree and commit Disagree and commit

We share our perspectives and argue when necessary, but we commit on direction together.

Raise the talent bar Raise the talent bar

We hire and retain rockstars to deliver maximum value for our customers and the business.

Ruthlessly prioritize Ruthlessly prioritize

We need to accelerate towards our vision and can’t be distracted by non-essential work.

Optimize your digital experience today

Resolve IT issues before they arise, protect against cyber threats, and personalize IT for every employee.

Start with WXP

Frequently asked questions

Everything you need to know about WXP.

  • What is the HP Workforce Experience Platform (WXP)?

    WXP is an AI-powered digital employee experience (DEX) solution that integrates with various systems and devices to maximize IT efficiency, reduce costs, and enhance the employee experience.1

  • How does WXP work?

    WXP equips technology leaders with detailed performance insights of PCs, printers and more, coupled with enhanced preventative workflows to maximize end-user productivity while reducing costs. The SaaS-based platform also has an advanced employee engagement engine and integrates with various third-party systems like ServiceNow, PowerBI, and Tableau, along with integrating printers, virtual desktops, mobile devices and more to maximize IT efficiency, reduce costs, and enhance the employee experience.

  • Can WXP be customized to fit specific business needs?

    The platform’s modular design allows for tailored customization and scalability to meet specific business needs. Presently, WXP integrates capabilities for fleet management (formerly HP Proactive Insights) and employee engagement, facilitating direct communication between IT and employees, and targeted feedback collection via device pop-ups and self-help capabilities. Planned optional, add-on modules will include additional devices for fleet management, endpoint security, and Digital Workspaces powered by HP Anyware, all supported by enterprise-level support. Additionally, there are add-on options for hardware, managed services, and print software.

  • How is WXP modular?

    WXP is designed to be modular, allowing organizations to tailor the solution to their specific needs, including Fleet Management, Employee Engagement, Digital Workspaces, and Endpoint Security.

    The modular design allows companies to select the capabilities needed to achieve business goals. New capabilities can be added to an existing portal as their business needs change and expand. Initially, WXP comes with fleet management and employee engagement, with the ability to add-on endpoint security, digital workplaces, and/or HP support services for an additional fee.

  • Is WXP compatible with different vendors and operating systems?

    The Platform’s agnostic design allows seamless integration with systems and devices running Windows, macOS, and Android operating systems, regardless of manufacturer. WXP is a cloud-based solution that uses firewall-friendly network ports and sits atop other systems versus a rip-and-replace solution. It does not require a VPN or direct, deep access to customer networks.

  • How does WXP integrate with other IT tools to provide a more comprehensive solution?

    WXP has open APIs for incident and analytics integration to IT tools, as well as pre-configured connectors for ServiceNow, PowerBI, and Tableau available in the 3rd party integrations.

  • What is a Workforce Experience score?

    A Workforce Experience score combines telemetry and user satisfaction sentiment for a comprehensive view of the digital workforce experience. The score refreshes daily, ensuring timely insights. Understand which departments, device models, operating systems, countries, site locations, and devices with specific software installed are experiencing the lowest and highest Experience scores.

    The main dashboard provides a snapshot of the workforce experience and critical recommendations for IT teams to act on. IT teams quickly understand where to focus with insights from the Experience score and trendline, fleet inventory breakdown, apps with poor performance, and sentiment by persona.

  • How is AI used within WXP?

    AI is built into the fabric of WXP and makes it easy for IT teams to optimize processes and prevent technology issues by providing:

    • Recommendations: Identify issues from device data and survey results to share recommended actions.
    • Assistance: Take the recommendation and make it executable by IT or an end-user in just a few clicks.
    • Automation: Experience optimization with AI anticipating issues and resolving them with no human involvement.
  • How can I buy WXP and find out about new releases?

    WXP is now available to new and renewing HP Proactive Insights customers in the United States at no additional cost.

    Additionally, our beta program is expanding to more countries, in a multi-phased, customer-focused approach to solve our customers’ biggest pain points. Talk to an HP expert to see how WXP can intelligently anticipate and resolve digital friction within your organization.

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