HP Redefines Managed Device Services, Delivering More Value to Customers

HP’s inherent advantages in optimizing device fleets make it dramatically easier for IT teams to remove digital friction, lower costs, and improve the employee experience at scale.

This article was first published on LinkedIn.

HP was just named a Leader in the IDC MarketScape for Worldwide Device as a Service (DaaS) 2025. We believe this recognition is a strong proof point for customers, confirming that HP Managed Device Services delivers trusted, end-to-end device lifecycle management that simplifies IT operations and keeps employees productive.

Once regarded as a hardware-focused brand, HP is now winning IT customers over with our ability to manage the full device lifecycle across any multi-vendor computing environment. By blending our deep hardware expertise with the proactive, AI-powered intelligence of the HP Workforce Experience Platform (WXP), our team is taking on the heavy lifting, lowering costs, and making it easier and faster for our customers to manage device fleets at scale.

They also gain deeper insight into employee sentiment, helping boost engagement and improve productivity. More importantly, customers trust us as true partners and extensions of their IT teams. Today, we provide Managed Device Services to 20% of the Fortune 500 companies, with half of our top 20 customers ranked among the Fortune 500. We believe this recognition is a testament to the hard work and dedication of our people and validates the progress we’ve been driving at HP. 

However, our work is far from over. IT departments continue to face immense challenges, and our focus is on helping teams tackle them head-on.

IT Is Drowning

IDC predicts that a growing IT skills shortage will impact more than 90% of organizations worldwide by 2026, amounting to some $5.5 trillion in losses. Meanwhile, even in the face of rising uncertainty, IDC forecasts that Global IT Spending in 2025 will rise 5% to 9% from the year before. 

Yet IT leaders today are being asked to do more with less.

They’re under pressure to keep a globally dispersed workforce productive and engaged—while managing larger, more complex device fleets across hybrid and on-site environments, all with greater efficiency. At the same time, they must handle procurement, provisioning, deployment, support, maintenance, replacement, and disposal or recycling for thousands of endpoints everywhere employees work.

This puts IT in an untenable situation. And the strain is showing across the workforce. According to the 2025 HP Work Relationship Index, only 20% of knowledge workers report a healthy relationship with work, down from 28% the year before.

DaaS takes the pressure off

Overwhelmed IT teams are turning to expert managed service providers to simplify operations and take the stress off internal resources. DaaS vendors help shoulder the burden by bundling complete, end-to-end device lifecycle services with hardware and software into tailored solutions that can be purchased with a predictable payment model. Employees get the necessary devices and support while IT shifts to an asset-light operating model, allowing them to reduce costs, minimize downtime, and focus on higher-value work.

However, every business faces unique challenges. It’s critical to find a trusted DaaS partner that provides tailored services, supports employee productivity, and frees IT to focus on their priorities rather than burdening teams with the day-to-day burden of device lifecycle management activities.

Every Dollar, Every Minute, Every Decision Counts

The last thing IT needs is to add more complexity and work. With HP Managed Device Services, we handle every stage of the device lifecycle and ensure that device health and performance is optimized, asset management is taken care of, and that employees have the computing experiences that allow them to do their best work. 

As an OEM we can provide a higher level of service than others because of our deep experience in hardware innovation and our natively integrated WXP solution, true multi-vendor support, and global supply chain and service network.

1. Blending hardware expertise with the AI-powered WXP

Device as a Service and digital employee experience (DEX) software go hand-in-hand. DEX solutions allow IT to monitor fleets and proactively identify and autonomously resolve issues before they disrupt employees. Instead of customers stitching together multiple vendors or juggling overlapping tools, we provide a true one-stop shop for IT leaders. HP is the only OEM recognized by IDC across worldwide DaaS, Digital Workplace Services (for DEX), and Cloud Managed Print and Document Services. 

WXP pulls fleet health telemetry data from over 48 million endpoints to move IT from reactive to proactive and, in many cases, predictive. Because HP Managed Device Services were part of WXP’s incubation and R&D, there’s a continuous feedback loop that strengthens HP’s differentiation. It’s integrated end-to-end into our service design and delivery, resulting in better experiences for both end users and IT. 

2. True multi-vendor capabilities

Most organizations depend on a mix of PCs, Macs, workstations, and virtual environments, often sourced from multiple vendors. Managing diverse fleets typically means juggling separate tools, which drive up cost and complexity. We designed HP Managed Device Services to manage mixed fleets, regardless of manufacturer.

3. Global scale, supply chain, and trusted support

Our global command centers run 24/7, giving customers the insights and data they need to ensure work continues without interruption. Our supply chain also spans hundreds of locations worldwide, offering customers both local presence and global reach. 

Customers trust our proven processes to get them back up and running fast when issues occur. At HP, we back everything we do with SLAs that guarantee 24/7 support and provide options for same-day and next-day onsite repair or replacement to maximize uptime.

A Partnership Approach to IT Managed Services

My vision is for HP to be ubiquitous as the trusted choice for seamless, effortless, and cost-effective managed device lifecycle services. The keys are building great relationships and creating shared, adaptive models that evolve with every business. It’s a dynamic process that’s tied to tangible results. 

As we look ahead, I’m excited to continue simplifying complexity, empowering IT, and elevating the employee experience for the future workforce. We will continue to raise the bar, and our best work is still to come.