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HP Wins Bronze Stevie® Award for Best Technical Support Solution for Computer Services

HP Wins Bronze Stevie® Award for Best Technical Support Solution for Computer Services

Written by

Editorial Team

Published on

19 Aug 2025

Table of contents
Table of contents

The 2025 International Business Awards® honored HP’s out-of-band diagnosis and remediation support, which troubleshoots and fixes complex PC issues from anywhere.

HP has been recognized with the Bronze Stevie® Award for the Best Technical Support Solution for Computer Services at the 2025 International Business Awards®. The award recognizes HP’s industry-first1 out-of-band diagnosis and remediation technology2, which enables IT teams to troubleshoot and resolve even the most complex PC issues, such as boot failures, reimaging, and BIOS repairs, from anywhere in the world.

The International Business Awards are the world’s premier business awards program, open to organizations of all sizes and sectors across 78 countries and territories. This year, more than 3,800 nominations from organizations of all sizes and in virtually every industry were submitted, and winners were selected based on the evaluations of more than 250 global executives.

Revolutionary Remote PC Support for Better Employee Experiences

HP’s award-winning solution helps organizations fix more devices remotely and minimize frustration for both employees and IT. With advanced out-of-band diagnosis and remediation, IT teams can resolve issues that once required physical IT and user intervention.

Available for HP devices with Intel vPro® Enterprise and supported by HP experts, the service delivers BIOS-level control—even when a PC can’t boot—along with full remote keyboard, video, and mouse (KVM) capabilities. Once an employee grants permission, HP takes over, performing complex repairs such as power cycling, no-OS troubleshooting, BIOS updates, and complete PC reimaging.

This streamlined approach keeps IT focused on business priorities while reducing downtime and disruption. By enabling secure, hassle-free virtual hand-offs to HP, organizations can return devices and employees to full productivity faster than ever.

A Win for the Modern Workforce

For hybrid and distributed workforces, the ability to quickly recover from device failures without shipping equipment or dispatching technicians is a game-changer. HP’s out-of-band technology not only speeds up issue resolution but also delivers a smoother digital experience for employees, wherever they work.

The 2025 International Business Awards ceremony will be held on October 10 at the Corinthia Hotel in Lisbon, Portugal, where HP will be honored alongside other leading innovators from around the globe.

For more information about HP’s award-winning technical support solutions, check out HP Premium+ Support.

 

HP Workforce Experience Platform is a comprehensive and modular digital employee experience solution that enables organizations to optimize IT for every employee’s needs.  

If you want to learn more about the HP Workforce Experience Platform, we would love to speak to you! Simply fill out the form below, and a team member will be in touch. 

 

1Based on HP’s internal analysis of PC manufacturers with power cycle control, non-OS control, BIOS control and reimaging control as of 7/23/2024 compared to the top 5 PC OEMs according to IDC per 24CQ1 IDC PC WW Final Market Share Static Dashboard by HP PS Market Analysis and Planning.

2Out-of-band diagnosis and remediation is available in North America (which includes the US and Canada), and EMEA markets (limited to specific countries) as an HP Care Pack for select HP commercial platforms that are Intel® vPro® and Intel® AMT enabled and are entitled to HP Essential Support (onsite support and optional device health insights for PCs only), HP Premium Support (predictive issue detection and alerts for PCs only) or HP Premium+ Support (onsite support with predictive issue detection, alerts and preferred access for PCs only). Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc.

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Frequently asked questions

Here's everything you need to know about WXP.

  • What is the HP Workforce Experience Platform (WXP)?

    WXP is an AI-powered digital employee experience (DEX) solution that integrates with various systems and devices to maximize IT efficiency, reduce costs, and enhance the employee experience.1

  • How does WXP work?

    WXP equips technology leaders with detailed performance insights of PCs, printers and more, coupled with enhanced preventative workflows to maximize end-user productivity while reducing costs. The SaaS-based platform also has an advanced employee engagement engine and integrates with various third-party systems like ServiceNow, PowerBI, and Tableau, along with integrating printers, virtual desktops, mobile devices and more to maximize IT efficiency, reduce costs, and enhance the employee experience.

  • Can WXP be customized to fit specific business needs?

    The platform’s modular design allows for tailored customization and scalability to meet specific business needs. Presently, WXP integrates capabilities for fleet management (formerly HP Proactive Insights) and employee engagement, facilitating direct communication between IT and employees, and targeted feedback collection via device pop-ups and self-help capabilities. Planned optional, add-on modules will include additional devices for fleet management, endpoint security, and Digital Workspaces powered by HP Anyware, all supported by enterprise-level support. Additionally, there are add-on options for hardware, managed services, and print software.

  • How is WXP modular?

    WXP is designed to be modular, allowing organizations to tailor the solution to their specific needs, including Fleet Management, Employee Engagement, Digital Workspaces, and Endpoint Security.

    The modular design allows companies to select the capabilities needed to achieve business goals. New capabilities can be added to an existing portal as their business needs change and expand. Initially, WXP comes with fleet management and employee engagement, with the ability to add-on endpoint security, digital workplaces, and/or HP support services for an additional fee.

  • Is WXP compatible with different vendors and operating systems?

    The Platform’s agnostic design allows seamless integration with systems and devices running Windows, macOS, and Android operating systems, regardless of manufacturer. WXP is a cloud-based solution that uses firewall-friendly network ports and sits atop other systems versus a rip-and-replace solution. It does not require a VPN or direct, deep access to customer networks.

  • How does WXP integrate with other IT tools to provide a more comprehensive solution?

    WXP has open APIs for incident and analytics integration to IT tools, as well as pre-configured connectors for ServiceNow, PowerBI, and Tableau available in the 3rd party integrations.

  • What is a Workforce Experience score?

    A Workforce Experience score combines telemetry and user satisfaction sentiment for a comprehensive view of the digital workforce experience. The score refreshes daily, ensuring timely insights. Understand which departments, device models, operating systems, countries, site locations, and devices with specific software installed are experiencing the lowest and highest Experience scores.

    The main dashboard provides a snapshot of the workforce experience and critical recommendations for IT teams to act on. IT teams quickly understand where to focus with insights from the Experience score and trendline, fleet inventory breakdown, apps with poor performance, and sentiment by persona.

  • How is AI used within WXP?

    AI is built into the fabric of WXP and makes it easy for IT teams to optimize processes and prevent technology issues by providing:

    • Recommendations: Identify issues from device data and survey results to share recommended actions.
    • Assistance: Take the recommendation and make it executable by IT or an end-user in just a few clicks.
    • Automation: Experience optimization with AI anticipating issues and resolving them with no human involvement.
  • How can I buy WXP and find out about new releases?

    WXP is now available to new and renewing HP Proactive Insights customers in the United States at no additional cost.

    Additionally, our beta program is expanding to more countries, in a multi-phased, customer-focused approach to solve our customers’ biggest pain points. Talk to an HP expert to see how WXP can intelligently anticipate and resolve digital friction within your organization.

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