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HP WXP Wins 2025 CRN Tech Innovators Award for Enterprise IT Management

HP WXP Wins 2025 CRN Tech Innovators Award for Enterprise IT Management

Written by

Editorial Team

Published on

6 Aug 2025

Table of contents
Table of contents

The award recognizes the HP Workforce Experience Platform (WXP) for redefining enterprise IT through unified device fleet management, employee engagement, and secure hybrid work solutions.

Today, we’re excited to announce that the HP Workforce Experience Platform (WXP) has been named a winner of the 2025 CRN® Tech Innovator Award for Enterprise IT Management. Presented by CRN®, a brand of The Channel Company, this award honors groundbreaking products that deliver value and innovation to enterprise customers.

WXP is HP’s unified solution for managing the digital employee experience (DEX) across diverse device fleets, digital workspaces, collaboration tools, and IT environments. Built to meet the evolving needs of today’s hybrid workforce, the platform gives IT teams a comprehensive view of employee sentiment, device performance, workspace usage, and collaboration quality, all in one integrated platform.

A Leader in Enterprise IT Management

“This award validates HP’s vision of delivering a seamless, intelligent, and employee-centric IT experience,” said Faisal Masud, President of HP Digital Services. “WXP brings everything together—devices, data, and experience—to empower enterprises to reduce support costs, resolve issues proactively, and continuously improve how people work, whether in the office, at home, or anywhere in between.”

WXP breaks down silos across IT, facilities, and HR by turning real-time telemetry and employee feedback into actionable insights. Trained on data from 24 million endpoints and processing 700GB daily, its AI engine helps IT teams anticipate issues, reduce risk, and make smarter decisions on devices, software, and workspace planning.

CRN editors selected this year’s winners based on their ability to accelerate innovation and deliver meaningful advances across the IT landscape. As AI reshapes everything from endpoint management to cybersecurity, the 2025 Tech Innovator Awards highlight products that not only push technical boundaries but also create real opportunities for partners navigating today’s AI-driven market. They recognized WXP for its approach to reducing digital friction and empowering IT teams with intelligent, proactive support at scale.

The complete list of 2025 CRN Tech Innovator Award winners is available here.

 

HP Workforce Experience Platform is a comprehensive and modular digital employee experience solution that enables organizations to optimize IT for every employee’s needs.  

If you want to learn more about the HP Workforce Experience Platform, we would love to speak to you! Simply fill out the form below, and a team member will be in touch. 

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Frequently asked questions

Here's everything you need to know about WXP.

  • What is the HP Workforce Experience Platform (WXP)?

    WXP is an AI-powered digital employee experience (DEX) solution that integrates with various systems and devices to maximize IT efficiency, reduce costs, and enhance the employee experience.1

  • How does WXP work?

    WXP equips technology leaders with detailed performance insights of PCs, printers and more, coupled with enhanced preventative workflows to maximize end-user productivity while reducing costs. The SaaS-based platform also has an advanced employee engagement engine and integrates with various third-party systems like ServiceNow, PowerBI, and Tableau, along with integrating printers, virtual desktops, mobile devices and more to maximize IT efficiency, reduce costs, and enhance the employee experience.

  • Can WXP be customized to fit specific business needs?

    The platform’s modular design allows for tailored customization and scalability to meet specific business needs. Presently, WXP integrates capabilities for fleet management (formerly HP Proactive Insights) and employee engagement, facilitating direct communication between IT and employees, and targeted feedback collection via device pop-ups and self-help capabilities. Planned optional, add-on modules will include additional devices for fleet management, endpoint security, and Digital Workspaces powered by HP Anyware, all supported by enterprise-level support. Additionally, there are add-on options for hardware, managed services, and print software.

  • How is WXP modular?

    WXP is designed to be modular, allowing organizations to tailor the solution to their specific needs, including Fleet Management, Employee Engagement, Digital Workspaces, and Endpoint Security.

    The modular design allows companies to select the capabilities needed to achieve business goals. New capabilities can be added to an existing portal as their business needs change and expand. Initially, WXP comes with fleet management and employee engagement, with the ability to add-on endpoint security, digital workplaces, and/or HP support services for an additional fee.

  • Is WXP compatible with different vendors and operating systems?

    The Platform’s agnostic design allows seamless integration with systems and devices running Windows, macOS, and Android operating systems, regardless of manufacturer. WXP is a cloud-based solution that uses firewall-friendly network ports and sits atop other systems versus a rip-and-replace solution. It does not require a VPN or direct, deep access to customer networks.

  • How does WXP integrate with other IT tools to provide a more comprehensive solution?

    WXP has open APIs for incident and analytics integration to IT tools, as well as pre-configured connectors for ServiceNow, PowerBI, and Tableau available in the 3rd party integrations.

  • What is a Workforce Experience score?

    A Workforce Experience score combines telemetry and user satisfaction sentiment for a comprehensive view of the digital workforce experience. The score refreshes daily, ensuring timely insights. Understand which departments, device models, operating systems, countries, site locations, and devices with specific software installed are experiencing the lowest and highest Experience scores.

    The main dashboard provides a snapshot of the workforce experience and critical recommendations for IT teams to act on. IT teams quickly understand where to focus with insights from the Experience score and trendline, fleet inventory breakdown, apps with poor performance, and sentiment by persona.

  • How is AI used within WXP?

    AI is built into the fabric of WXP and makes it easy for IT teams to optimize processes and prevent technology issues by providing:

    • Recommendations: Identify issues from device data and survey results to share recommended actions.
    • Assistance: Take the recommendation and make it executable by IT or an end-user in just a few clicks.
    • Automation: Experience optimization with AI anticipating issues and resolving them with no human involvement.
  • How can I buy WXP and find out about new releases?

    WXP is now available to new and renewing HP Proactive Insights customers in the United States at no additional cost.

    Additionally, our beta program is expanding to more countries, in a multi-phased, customer-focused approach to solve our customers’ biggest pain points. Talk to an HP expert to see how WXP can intelligently anticipate and resolve digital friction within your organization.

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