IT Orgs Add 1.1 Million Devices to WXP This Summer to Escape Ticket Heat

The HP Workforce Experience Platform (WXP) now manages 2.1 million devices, up from 1 million devices in May.

Organizations talk a lot about the employee experience, but what about the IT decision maker’s (ITDM) experience?

Earlier this year, we surveyed 1,825 ITDMs worldwide and found that digital employee experience (DEX) solutions give IT a stronger, more positive presence in the workplace. Among companies using DEX, 58% of IT leaders said they feel fulfilled at work, and 62% reported a healthy relationship with work. Without DEX, those numbers dropped to just 23% and 31%, respectively.

DEX solutions are more important than ever as IT ticketing addiction (i.e., ticket heat) continues to drain company resources and leave real problems unresolved. As more ITDMs adopt and engage with WXP, they gain the necessary tools to support a proactive IT strategy and reduce ticket volumes through intelligent automations. These automations free up IT bandwidth and address root causes faster. By identifying and resolving problems before they disrupt work, IT teams can enhance efficiency and employee satisfaction and ultimately improve their DEX scores.

Amid Soaring User Interactions, WXP Becoming a Core Part of Daily IT Workflows 

Today, WXP manages 2.1 million devices, up from 1 million in May. Monthly user interactions also soared 265% from May to July, reaching a new high of 848,000 per month. Not only are we expanding the platform across customer environments, but we’re also seeing meaningful engagement, retention, and active day-to-day use.

Whether users view analytics, resolve device issues, or send out employee pulse surveys, these interactions show that the platform is becoming embedded in everyday workflows, enabling greater efficiency, visibility, and proactive IT service. Devices managed by WXP leverage intelligence from HP’s vast global data ecosystem. Our AI models learn from telemetry data across 48 million endpoints, processing 1.9 TB of new data daily.

Note: We define user interactions as any meaningful action taken on the platform. Events and interactions are important indicators of WXP’s adoption maturity.

The Experience Score Is IT’s Favorite Bird’s Eye View

Our unified platform is designed to give organizations complete visibility across the entire employee experience. For example, the Experience Score gives users a full overview of the workforce’s digital experience, distilled into a single, easy-to-understand number ranging from 0 to 100 (our version of a DEX score). They get instant insights into Sentiment, System Health, OS Performance, Network Health, Security, Applications, and Collaboration, and can drill down into more granular detail to see what’s impacting the scores.

WXP users also find historical data incredibly useful. The Experience Score Over Time line graph is the most clicked element in our Platform and shows trends over the last 30, 60, or 90 days. IT teams can quickly see if things are getting better or worse. The graph breaks scores into three categories: Great (green), Fair (orange), and Poor (red), with dates along the bottom and number of devices on the side. By tracking these trends, IT can spot recurring issues and take action before they turn into bigger problems.

Wrap Up

With 2.1 million devices now on WXP and user interactions climbing fast, IT teams are clearly finding real value in the platform. Whether resolving issues, checking analytics, or sending out pulse surveys, WXP is becoming part of the daily IT rhythm.

The Experience Score and trend views give teams visibility to stay ahead of problems and improve the digital experience. This is a shift from reactive firefighting to smarter, more strategic IT.

Stay tuned for our next update as we take a deep dive into more WXP customer adoption and engagement metrics. 

HP Workforce Experience Platform is a comprehensive and modular digital employee experience solution that enables organizations to optimize IT for every employee’s needs.  

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