A Smart IT Strategy to Drive Higher Technology ROI

Assuming a fleet of 10,000 devices, here’s how the HP Workforce Experience Platform (WXP) can deliver $3M+ in cost savings and 847% ROI.

Behind people and real estate, technology is often the third-largest investment that organizations make. However, while companies are spending more on buying and managing their tech infrastructure, they’re not becoming more productive. Research indicates that enterprise IT spending has grown by approximately 8% per year since 2022, while labor productivity has increased by just 1.7%.

However, productivity gains come from either producing more output with the same IT resources, delivering the same results with fewer resources, or achieving both simultaneously. To maximize the benefits of their tech investments, organizations should look to:

• Eliminate waste
• Improve uptime
• Automate routine tasks
• Ensure employees have reliable tools that work when needed 

That’s where a modern digital employee experience (DEX) solution can help. IT teams can manage device health and performance, enabling them to identify issues more quickly and take action before they disrupt productivity. 

The WXP advantage

According to Masooma Naqvi, VP of Product Management at HP Digital Services, choosing a technology today is less about buying a tool and more about forming a long-term partnership. The HP Workforce Experience Platform (WXP) is a DEX solution that stands apart by combining HP’s hardware expertise with unmatched telemetry and data scale, providing users with deeper visibility into device health, user experience, and lifecycle needs. By ensuring every device endpoint is visible, reliable, secure, and optimized, businesses save time and money while keeping employees productive and engaged. 

According to McKinsey, enterprises with high-performing IT organizations have up to 35% higher revenue growth and 10% higher profit margins. 

Their research also found that improvements in IT productivity enabled companies to reinvest 30% of their IT spending in other areas of the business.

How the Technology Works

WXP enables IT teams to monitor and manage every IT asset in their device fleet, regardless of manufacturer or operating system. Whether it’s PCs, Macs, printers, peripherals, conference room solutions, digital workspaces, or collaboration tools, organizations gain complete visibility and control over their entire digital ecosystems, allowing them to:

• Proactively detect outliers or anomalies and remediate issues before they disrupt work
• Identify ways to cut costs 
• Slash IT support tickets and hours
• Strengthen endpoint security and posture
• Optimize hardware refresh cycles
• Improve employee engagement and satisfaction

By making it cheaper, easier, and faster to manage device fleets across their lifecycles, WXP enables IT teams to offload their most challenging tasks, allowing them to focus on higher-value work.

10K Device Fleet Projection: $3M+ in Savings and 847% ROI

Assuming a hypothetical customer with a fleet of 10,000 devices, we modeled the projected financial impact and ROI of using WXP.

Based on a three-year license at an annual cost of $108,750, the platform is projected to deliver:

ROI = 847.1%

Payback period = 3 months

Cost savings = $3.09M

The three-year, risk-adjusted return

Note: Benefits refer to soft savings, such as reduced security risks. Avoided costs refer to tangible savings, such as the costs associated with downtime. 

The Projected Impact of WXP 

Based on the modeled assumptions, an organization could achieve significant improvements across multiple IT functions. The complete breakdown is outlined below:

Employee experience

In this scenario, WXP could deliver up to $774K in value by improving device reliability and reducing productivity losses.

Key drivers:

• Fewer device-related incidents ($364K): Improved fleet management, endpoint security, and AI-driven support reduce PC issues, resulting in an estimated 4,033 hours of recovered employee productivity.
• Lower employee turnover ($335K): More reliable, high-performing devices may reduce frustration and downtime, supporting higher engagement and retention.
• Fewer hardware issues ($75.5K): Better device matching and configuration could lower preventable hardware problems, saving approximately 837 hours annually.

IT services 

Our projections suggest WXP could unlock up to $1.43M in potential IT services savings by reducing downtime and improving operational efficiency. Over a three-year period, this is projected to result in an estimated:

• 14,609 hours recovered from reduced end-user downtime
• 7,332 hours saved across IT support 
• 7,592 hours avoided by reducing reactive help desk incidents

Key drivers:

• Right-sized device fleet ($775K): Smart Refresh insights improve refresh timing and extend device lifecycles, reducing unnecessary replacements.
• Reduced help desk support ($645K): Earlier detection of anomalies and emerging trends, combined with AI-driven resolution of many Level 1 issues, could prevent tickets and free IT teams to focus on higher-value work.
• Lower software costs ($14.4K): Improved license visibility and application performance insights could eliminate unused licenses and ensure more stable software deployments, reducing crashes and productivity loss.

IT efficiency

Reducing time spent on inventory management and administrative work is projected to generate $391K in potential IT efficiency gains.

Key driver:

• Reduced inventory management time ($391K): Automated visibility into devices and assets could significantly cut manual tracking and administrative effort, allowing IT teams to focus on higher-impact work.

Device security

Reducing device security risk through improved visibility and faster remediation is projected to deliver $821K in potential security value by lowering breach risk and enhancing efficiency.

Key drivers:

• Reduced endpoint risk ($412K): Centralized visibility is projected to help security teams identify unprotected devices, close vulnerabilities, and streamline patching.
• Improved data protection ($344K): Disk-level insights could prevent sensitive data from being stored in unsecured locations, reducing exposure risk.
• Faster incident response ($64.7K): Real-time visibility into BIOS and other security events may enable IT to isolate and remediate threats more quickly across devices.

Intangible benefits

Based on modeled assumptions, organizations could realize the following intangible benefits:

• Enhanced communications across functions: Better visibility and connected workflows could help the CIO, CHRO, CISO, and IT teams align more effectively on goals and strategy.
• Improved communications within IT: Greater visibility into device performance and AI-driven support may enable IT teams to proactively anticipate, identify, and resolve issues, enhancing coordination and collaboration.
• Greater IT recognition: Faster, more efficient problem resolution could increase appreciation for IT across the organization.
• Improved employee engagement, satisfaction, and productivity: Less digital friction enables employees to work efficiently, stay engaged, and feel more satisfied.

Elevate Your IT Organization With WXP

While results can vary by organization, the potential ROI of WXP is clear. Today’s IT teams must balance fleet performance, security, and employee needs across every aspect of the organization. WXP is designed to reduce that burden, bringing everything into one clear view so teams can act faster and smarter. 

For an organization managing a 10,000-device fleet, modeled projections indicate that WXP could deliver a 3-month payback period, $3.09 million in cost savings, and an 847.1% ROI over three years.

If you’re interested in WXP and would like an ROI estimate for your device fleet, check out our DEX ROI calculator.

HP Workforce Experience Platform is a comprehensive digital employee experience solution that enables organizations to optimize IT for every employee’s needs.  

Discover how it can transform your IT operations from a cost center to a business accelerator. Simply fill out the form below, and our team will be in touch soon.