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Digital Employee Experience

Empower your workforce with seamless, secure, and scalable digital experiences.

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See the Experience in Action

Key Outcomes of a Strong Digital Employee Experience

  • eye icon
    Unlock full visibility and control

    Make faster, more strategic decisions with a full view of your ecosystem–PCs, Macs, printers, video endpoints, and more.

  • Search device icon
    Stay ahead of issues

    Prevent and resolve IT issues with proactive monitoring, remediation, and automation tools to reduce employee downtime and boost productivity.

  • lightbulb icon
    Smarter IT Investments

    Optimize device usage and extend hardware lifecycles to reduce unnecessary purchases and improve ROI.

  • Dollar sign icon
    Maximize the impact of your budget

    Optimize IT operations and free up time to meet your service goals. Reduce tickets, enhance compliance, and stretch your budget further.

  • Deliver an exceptional employee experience

    Engage employees with desktop surveys and targeted communications to align tech with employee needs and reduce digital friction.

  • Strengthen security and compliance

    Fortify security and compliance more easily with automatic configuration management, status reports, dashboard alerts and recommended actions.

  • Deploy, integrate, and scale seamlessly

    Simplify deployment with guided onboarding and seamless integration with existing systems.

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The HP Workforce Experience Platform has been recognized as a “Visionary” and a “Major Player” in the DEX space. Leveraging HP’s deep expertise in hardware, software, and services, the Platform integrates tools into a single, AI-powered ecosystem. HP empowers organizations to streamline operations, remove friction, enhance collaboration, and provide employees with highly personalized digital experiences.

Core Capabilities of Workforce Experience Platform

  • Adapt to Changing Workforce Needs: Deliver actionable insights and flexible solutions to support evolving shifts in work environments and a surge in devices, systems, and applications.

  • Enhance Employee Satisfaction and Sentiment: Provide seamless, personalized experiences across all touchpoints to boost employee engagement and satisfaction.

  • Optimize Budgets Efficiently: Enable IT teams to deliver exceptional service while maximizing value and optimizing budget for tools, processes, and people.

  • Empower IT Teams: Reduce IT incidents and streamline workflows with automation and intelligent tools, alleviating pressure on limited resources.

  • Strengthen Security and Support: Proactively address security risks and ensure reliable support to minimize disruptions and maintain compliance.

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See how WXP is transforming Scuderia Ferrari’s pursuit of operational excellence.

HP Workforce Experience Platform Transforms Scuderia Ferrari’s Pursuit of Operational Excellence

What Our Customers Say

We are really able to provide a higher value to our customers; we are able to provide a data-driven analytical approach to our customers to help plan and to manage their fleet of devices. We are able to take the actions before a break down… that is a total change of experience. Tommy Lin ,
CEO at ICT Zone ICT zone
The HP Workforce Experience Platform has become essential for optimizing our IT endpoints and improving our employees’ productivity. Shawn Bennett ,
Director of IT Support, Healthcare Information Technology Services Source: The University of Kansas Health System
What Datacom Insights allows a customer to do is head off problems before they even become a problem… That's worth a lot to customers, not only in a financial sense but in an experience sense for their users that's game-changing! Greg Furlong ,
Associate Director at Datacom Datacom logo

Frequently asked questions

Everything you need to know about WXP.

  • What is the HP Workforce Experience Platform (WXP)?

    WXP is an AI-powered digital employee experience (DEX) solution that integrates with various systems and devices to maximize IT efficiency, reduce costs, and enhance the employee experience.1

  • How does WXP work?

    WXP equips technology leaders with detailed performance insights of PCs, printers and more, coupled with enhanced preventative workflows to maximize end-user productivity while reducing costs. The SaaS-based platform also has an advanced employee engagement engine and integrates with various third-party systems like ServiceNow, PowerBI, and Tableau, along with integrating printers, virtual desktops, mobile devices and more to maximize IT efficiency, reduce costs, and enhance the employee experience.

  • Can WXP be customized to fit specific business needs?

    The platform’s modular design allows for tailored customization and scalability to meet specific business needs. Presently, WXP integrates capabilities for fleet management (formerly HP Proactive Insights) and employee engagement, facilitating direct communication between IT and employees, and targeted feedback collection via device pop-ups and self-help capabilities. Planned optional, add-on modules will include additional devices for fleet management, endpoint security, and Digital Workspaces powered by HP Anyware, all supported by enterprise-level support. Additionally, there are add-on options for hardware, managed services, and print software.

  • How is WXP modular?

    WXP is designed to be modular, allowing organizations to tailor the solution to their specific needs, including Fleet Management, Employee Engagement, Digital Workspaces, and Endpoint Security.

    The modular design allows companies to select the capabilities needed to achieve business goals. New capabilities can be added to an existing portal as their business needs change and expand. Initially, WXP comes with fleet management and employee engagement, with the ability to add-on endpoint security, digital workplaces, and/or HP support services for an additional fee.

  • Is WXP compatible with different vendors and operating systems?

    The Platform’s agnostic design allows seamless integration with systems and devices running Windows, macOS, and Android operating systems, regardless of manufacturer. WXP is a cloud-based solution that uses firewall-friendly network ports and sits atop other systems versus a rip-and-replace solution. It does not require a VPN or direct, deep access to customer networks.

  • How does WXP integrate with other IT tools to provide a more comprehensive solution?

    WXP has open APIs for incident and analytics integration to IT tools, as well as pre-configured connectors for ServiceNow, PowerBI, and Tableau available in the 3rd party integrations.

  • What is a Workforce Experience score?

    A Workforce Experience score combines telemetry and user satisfaction sentiment for a comprehensive view of the digital workforce experience. The score refreshes daily, ensuring timely insights. Understand which departments, device models, operating systems, countries, site locations, and devices with specific software installed are experiencing the lowest and highest Experience scores.

    The main dashboard provides a snapshot of the workforce experience and critical recommendations for IT teams to act on. IT teams quickly understand where to focus with insights from the Experience score and trendline, fleet inventory breakdown, apps with poor performance, and sentiment by persona.

  • How is AI used within WXP?

    AI is built into the fabric of WXP and makes it easy for IT teams to optimize processes and prevent technology issues by providing:

    • Recommendations: Identify issues from device data and survey results to share recommended actions.
    • Assistance: Take the recommendation and make it executable by IT or an end-user in just a few clicks.
    • Automation: Experience optimization with AI anticipating issues and resolving them with no human involvement.
  • How can I buy WXP and find out about new releases?

    WXP is now available to new and renewing HP Proactive Insights customers in the United States at no additional cost.

    Additionally, our beta program is expanding to more countries, in a multi-phased, customer-focused approach to solve our customers’ biggest pain points. Talk to an HP expert to see how WXP can intelligently anticipate and resolve digital friction within your organization.

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