The rise of AI, data-driven platforms, and cloud-based workspaces is reshaping how IT delivers value to the business. IT leaders are also seeking smarter services and tools to drive their strategy forward without inflating costs. Through expert insights, this article explores how AI automation, digital employee experience (DEX) platforms, and virtual workspaces form the foundation of best-in-class IT modernization solutions.
Modernize IT with AI tools
AI-driven technologies are now mission-critical for IT departments focused on efficiency and resilience. According to Deloitte, “AI is consuming digital budgets at a significant rate compared to the rest of the tech estate,” and “CFOs, CIOs, and CTOs are often pulling in different directions, possibly leaving enterprise value stranded in the gaps.” Organizations that strategically integrate AI into their IT modernization framework can gain predictive insights, reduce operational costs, and improve uptime across IT environments.
“IT departments are at the forefront of AI adoption, especially through DEX management platforms. These tools use AI to improve service delivery, system reliability, and employee productivity. Soon, I believe AI can help improve uptime toward 99.999% availability, personalize every employee’s experience, and even bring IT and HR closer together as workforce and technology functions converge. Most importantly, it can shift IT’s role from reactive maintenance to proactive problem-solving, freeing up time to focus on innovation and growth.”
Alfredo Ramirez, CEO of Vyopta, a wholly-owned subsidiary of HP
Source: WXP Blog
Action step: Begin to evaluate IT operations platforms with embedded AI tools that automate incident detection, ticket handling, and asset management. Be on the lookout for platforms with AI-driven analytics that immediately detect anomalies and improve the digital employee experience.
The HP Workforce Experience Platform (WXP) includes Fleet Explorer, an AI-powered chatbot for modernizing IT with database querying through natural language. IT professionals can use this tool to quickly retrieve data analysis and insights for fleets they manage.
Modernize IT with DEX solutions
When organizations plan their IT modernization strategy, optimizing the digital employee experience (DEX) is critical for productivity and cost savings. For example, HP used the Workforce Experience Platform (WXP) to achieve a 40% reduction in PC refresh costs by informing refreshes with telemetry and device performance instead of time-based cycles. Such efficiency proves that modern IT modernization tools can transform IT from an operational cost center into a driver of business value.
“Time-based refresh cycles are dead. The best DEX platforms provide data-driven insights, allowing organizations to extend the life of perfectly good hardware instead of replacing entire fleets. They also avoid the risks of overusing outdated devices, lowering the risk of failure, downtime, or security vulnerabilities.”
Masooma Naqvi, Vice President, Digital Services @ HP
Source: WXP Blog
Action step: Calculate the ROI of a DEX solution using the DEX ROI calculator. If you already have a DEX solution, use telemetry-driven insights to optimize refresh cycles and prioritize device replacements based on performance data.
For an IT organization managing 10,000 PCs, 15,000 laptops and tablets, 200 printers, and 100 video collaboration devices with an average PC refresh cycle of four years, there is an estimated $7.37M ROI for DEX based on the ROI Calculator.
Modernize IT with digital workspaces
Flexibility has become the cornerstone of IT modernization solutions, empowering remote teams without sacrificing performance or security. Case in point: ITV Studios, the largest commercial producer in the UK, used digital workspaces to enable its post production team to work form home with HP Anyware and Azure Cloud infrastructure.
“Remember Tony Stark in his high-tech lab, seamlessly interacting with virtual interfaces and collaborating with his AI assistant? Imagine your team working like that, from anywhere. Digital workspaces are making this possible! Imagine an animation studio with over 1,000 employees. By using digital workspaces, their artists, editors, and designers can collaborate seamlessly, maintaining high-quality work without missing a beat, no matter where they are.”
Rahul Tyagi,, Zonal Manager @ HP
Source: LinkedIn
Action step: Add virtual machines to your IT infrastructure to make digital workspaces possible. Manage virtual machines in the same DEX environment as PCs, printers, video endpoints, phones, and other devices in your fleet for unified visibility and streamlined management.
Add virtual machines to your IT infrastructure to make digital workspaces possible. Manage virtual machines in the same DEX environment as PCs, printers, video endpoints, phones, and other devices in your fleet.
Key takeaways for IT modernization success
- Adopt AI-driven automation to enhance operational efficiency and reduce downtime. Implement machine learning models for proactive monitoring and smarter resource allocation.
- Leverage DEX data analytics to inform hardware refresh decisions and extend asset lifecycles. Use performance telemetry to align investments with measurable business outcomes.
- Build secure digital workspaces that support hybrid and remote work models. Integrate virtualization and device management tools to ensure consistent employee experiences across all endpoints.
