Create a Proactive IT Strategy
Organizations that adopt a forward-thinking IT strategy can enhance security, improve operations, and drive greater digital employee experiences.
Nathan Kofahl
Director of Software Product Management for Endpoint Management Tools and Services
Adopting a proactive IT strategy is no longer optional for modern enterprises. Organizations face growing demands for operational efficiency, robust security, and seamless digital experiences, all while managing increasingly complex IT infrastructures. This article explores insights from IT experts about creating a proactive IT strategy that can transform operations, streamline costs, and ensure business continuity.
Proactively deploy firmware and driver updates
Demand for IT support is at an all-time high, with the Bureau of Labor Statistics projecting a 15% growth in IT support jobs over the next decade. Staying ahead of routine updates like firmware and drivers is essential to lightening the load on IT support teams. Proactive measures in this area not only reduce immediate support requests but also contribute to the long-term efficiency and health of devices within an organization’s fleet.
Just keeping a device's firmware & drivers up to date can significantly reduce the number of help desk tickets generated by the fleet. A study that was done with our 1st level support team showed that over 40% of tickets could be solved by doing these updates. Imagine the savings if the fleet manager had deployed those updates proactively.
Nathan Kofahl Director of Software Product Management for Endpoint Management Tools and Services
Proactively managing firmware and driver updates ensures that IT teams can focus on more strategic initiatives rather than being bogged down by repetitive and avoidable issues. This approach fosters a more resilient IT environment, setting the stage for broader improvements like automation.
Move beyond the break-fix service model with automation
According to McKinsey, enterprises with high-performing IT organizations experience up to 35% higher revenue growth and 10% higher profit margins, highlighting the financial benefits of efficiency. Automation plays a pivotal role in this success by enabling organizations to reduce manual processes and enhance their ability to manage IT resources efficiently.
A while ago, I spoke with an IT operations manager who had just lived through a nightmare scenario. The IT team scrambled. After hours of troubleshooting, they traced it back to a critical driver update that failed on multiple devices. Here’s the real problem: It wasn’t a cyberattack. It wasn’t a hardware failure. It was preventable. This IT team like many was still in a reactive, break-fix model.
Chris Freeman
Services Specialist @ HPSource: LinkedIn
By leveraging automation, businesses can allocate IT resources more strategically, improving response times and reducing operational costs. Automation also allows IT teams to address potential issues before they escalate.
The Remediation module in the HP Workforce Experience Platform (WXP) helps you resolve device issues using automation. You can use policies to automate driver updates across your fleet.
Keep disruptions to a minimum
Maintaining stability and minimizing disruptions is fundamental to a proactive IT approach. Technology issues and disruptions can hinder productivity, costing businesses valuable time and resources. In fact, 73% of CIOs cite tech disruption as a top risk for their organizations according to PwC. A proactive IT strategy addresses these concerns by focusing on long-term solutions that prevent recurring problems and ensure business continuity.
"System failures don't announce themselves with the courtesy call. While some organizations find themselves scrambling during IT disruptions, others maintain seamless operations through strategic foresight. For technology leaders focused on operational excellence this stark difference stems from one critical decision: the commitment to proactive IT support strategies."
Kurt Vosburgh
VP Sales, Global Technology @ MSH Talent SolutionsSource: MSH
With proactive IT, organizations can tackle challenges before they escalate, ensuring uninterrupted workflows and enhanced employee satisfaction. This forward-thinking approach transforms IT into a strategic enabler.
In conclusion, a proactive IT approach empowers organizations to operate more effectively. By prioritizing proactive measures, businesses not only enhance their operational resilience but also position themselves for sustainable growth in a competitive marketplace. Now is the time to take a proactive stance and redefine IT’s role in driving business success.
