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Data Where You Need it: Integrate WXP Into Your Tech Stack

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Integrating WXP into other platforms and applications can provide the extra edge you need to both streamline operations and deliver on strategic initiatives.

Fifteen years after Apple built a whole marketing campaign around “There’s an app for that,” the last thing most IT leaders want is another app. Another portal, another onboarding process, another set of logins and authentications, another dashboard presenting data in another format—it’s all too much, we get it.

That said, at a time when CIOs are evolving their roles to drive more business value than ever before, success depends on ensuring your organization has the data needed to drive digital transformation, whether that’s to meet employee experience, customer experience, operational efficiency, or sustainability objectives. Yet simply collecting more data is not the answer. To be actionable and really offer strategic value, you need the right data in the right place at the right time.

That’s why WXP was built for interoperability. We bring you the data you need (some of which no one else can deliver better than HP can), but we’ll also help you deliver it to wherever it best serves your dashboards, workflows, decision-making, and goals.

We recently added some new integrations,¹ including Splunk, to our portfolio, and we took this occasion to sit down with Michael Hahn, WXP Strategic Integrations Lead, to learn more about how HP’s approach to integrations helps IT improve operations, as well as how WXP data can be integrated and used within other enterprise applications. Learn more about:

Why HP determined that third-party integrations were an important feature for WXP
How WXP integrations benefit IT teams who implement them
How to start integrating WXP data into the platform(s) you use

Interview with WXP Strategic Integrations Lead, Michael Hahn

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Better Together: Integrated Use Cases for WXP

WXP data can expand your visibility and augment the data in another application you have already deployed and rely on for day-to-day operations. Integrating WXP with your other enterprise software platforms can provide you with richer, more accurate, and ultimately more valuable strategic insights to meet your goals.

Augment Business Intelligence Platforms With DEX Data

Gain a broader context for your operational decisions by pulling WXP data about the health and performance of your IT ecosystem and employee sentiment regarding their digital experience directly into your business intelligence platform. Avoid having to switch applications to see the big picture. HP offers ready-made integrations for Microsoft Power BI, Splunk, and Tableau.

Generate, Assess, and Resolve Tickets Faster

Save troubleshooting time with WXP applications for ServiceNow. The WXP Event Management application automatically generates events that ServiceNow can use to raise incidents, and the WXP Device Management application attaches useful information like device status at the time of incident, warranty status, and battery health, which might help your team get to the root of the issue more quickly.

Streamline More Workflows in a Tool You’re Already Using

You’ve spent the time and effort to implement workflows in tools like Microsoft Power Automate, Microsoft Intune and Microsoft Security Copilot, and would like to expand the information inside these platforms without sacrificing those hard-earned efficiency gains. Query device information from WXP without ever leaving Security Copilot, or create a Power Automate flow to track PCs, store details in SharePoint, and trigger automated actions across Microsoft 365 products.

How to Get Started With WXP Integrations

HP offers ready-made WXP software integrations for some commonly used enterprise applications, including: Microsoft Power BI, Microsoft Power Automate, Microsoft Entra ID² Groups, Microsoft Intune, Microsoft Security Copilot, Splunk, and Tableau. Additionally, ServiceNow integrations are available in the ServiceNow Store. For more specific information about WXP integrations, please visit our Knowledge Base.

Need an integration we don’t have in our portfolio? We provide access to APIs and a powerful query language to support you in building custom integrations to meet the specific needs of your organization. Visit the WXP Developer Portal for APIs and Developer documentation.

Interested in how WXP can provide you with that extra insight you need to make more strategic decisions? Contact us today to learn more about integrating WXP into your IT workflows.

Additional Resources

Platform Overview | HP Workforce Experience Platform (WXP)

Applicable disclaimers

Third-party licenses are required.
Available only to customers of WXP Pro and Elite plans.

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Frequently asked questions

Here's everything you need to know about WXP.

What is the HP Workforce Experience Platform (WXP)?

WXP is an AI-powered digital employee experience (DEX) solution that integrates with various systems and devices to maximize IT efficiency, reduce costs, and enhance the employee experience.¹
How does WXP work?

WXP equips technology leaders with detailed performance insights of PCs, printers and more, coupled with enhanced preventative workflows to maximize end-user productivity while reducing costs. The SaaS-based platform also has an advanced employee engagement engine and integrates with various third-party systems like ServiceNow, PowerBI, and Tableau, along with integrating printers, virtual desktops, mobile devices and more to maximize IT efficiency, reduce costs, and enhance the employee experience.
Can WXP be customized to fit specific business needs?

The platform’s modular design allows for tailored customization and scalability to meet specific business needs. Presently, WXP integrates capabilities for fleet management (formerly HP Proactive Insights) and employee engagement, facilitating direct communication between IT and employees, and targeted feedback collection via device pop-ups and self-help capabilities. Planned optional, add-on modules will include additional devices for fleet management, endpoint security, and Digital Workspaces powered by HP Anyware, all supported by enterprise-level support. Additionally, there are add-on options for hardware, managed services, and print software.
How is WXP modular?

WXP is designed to be modular, allowing organizations to tailor the solution to their specific needs, including Fleet Management, Employee Engagement, Digital Workspaces, and Endpoint Security.

The modular design allows companies to select the capabilities needed to achieve business goals. New capabilities can be added to an existing portal as their business needs change and expand. Initially, WXP comes with fleet management and employee engagement, with the ability to add-on endpoint security, digital workplaces, and/or HP support services for an additional fee.
Is WXP compatible with different vendors and operating systems?

The Platform’s agnostic design allows seamless integration with systems and devices running Windows, macOS, and Android operating systems, regardless of manufacturer. WXP is a cloud-based solution that uses firewall-friendly network ports and sits atop other systems versus a rip-and-replace solution. It does not require a VPN or direct, deep access to customer networks.
How does WXP integrate with other IT tools to provide a more comprehensive solution?

WXP has open APIs for incident and analytics integration to IT tools, as well as pre-configured connectors for ServiceNow, PowerBI, and Tableau available in the 3rd party integrations.
What is a Workforce Experience score?

A Workforce Experience score combines telemetry and user satisfaction sentiment for a comprehensive view of the digital workforce experience. The score refreshes daily, ensuring timely insights. Understand which departments, device models, operating systems, countries, site locations, and devices with specific software installed are experiencing the lowest and highest Experience scores.

The main dashboard provides a snapshot of the workforce experience and critical recommendations for IT teams to act on. IT teams quickly understand where to focus with insights from the Experience score and trendline, fleet inventory breakdown, apps with poor performance, and sentiment by persona.
How is AI used within WXP?
AI is built into the fabric of WXP and makes it easy for IT teams to optimize processes and prevent technology issues by providing:
- Recommendations: Identify issues from device data and survey results to share recommended actions.
- Assistance: Take the recommendation and make it executable by IT or an end-user in just a few clicks.
- Automation: Experience optimization with AI anticipating issues and resolving them with no human involvement.
How can I buy WXP and find out about new releases?

WXP is now available to new and renewing HP Proactive Insights customers in the United States at no additional cost.

Additionally, our beta program is expanding to more countries, in a multi-phased, customer-focused approach to solve our customers’ biggest pain points. Talk to an HP expert to see how WXP can intelligently anticipate and resolve digital friction within your organization.