HP Strengthens Workforce Experience Platform with Acquisition of Vyopta
HP and Vyopta to give customers more advanced insights and recommendations to improve employee experience
Press Release
Palo Alto, CA, September 25, 2024 – HP Inc. today announced it has acquired Vyopta, an Austin based provider of collaboration management solutions, offering analytics and monitoring for large, unified communications and collaboration (UC) networks. Vyopta brings extensive expertise and infrastructure to turbocharge the development of HP’s Workforce Experience Platform and provide customers with more insights and capabilities.
The HP Workforce Experience Platform (WXP), launched earlier this year, is designed to improve the employee experience and simplify IT management by giving customers control over their digital ecosystem from a single pane of glass. Today’s news marks the next step in the Platform journey to create a more comprehensive workplace view for customers and set HP further apart from competitors.
“With the addition of Vyopta’s unique capabilities, HP has a tremendous opportunity to unlock fulfilling employee experiences and meet the evolving needs of our customers,” said Faisal Masud, President, HP Digital Services. “Vyopta has revolutionized the way organizations deliver collaboration experiences by providing contextual intelligence, unified visibility, and actionable alerts across a wide range of business collaboration applications, devices, and infrastructure. Together, we will deliver more AI-driven, streamlined, and comprehensive insights that enable an agile, resilient, and productive workforce.”
This acquisition will accelerate HP’s existing platform strategy and expand its capabilities to include space and application management, offering customers:
- Enhanced Fleet Management with Vyopta as a core feature that provides multi-vendor monitoring, analytics, space utilization and occupancy tracking, and planning insights.
- End-to-End Insights based on telemetry captured from on premises and cloud collaboration technologies to deliver visibility across devices, applications, infrastructure, and networks and proactive troubleshooting, recommendations, and data-driven workplace decisions.
- AI-Powered Platform with accelerated Managed Collaboration Solutions integration and enriched datasets for employee experience management.
- Rebuilt SaaS Platform using a modern microservices architecture with improved integrations, scalability, and security.
Vyopta was founded in 2007 and transforms how organizations deliver exceptional collaboration experiences by providing contextual intelligence, unified visibility, and actionable alerts for business collaboration applications, devices, and infrastructure.
HP Workforce Experience Platform¹ is a comprehensive and modular digital employee experience solution that enables organizations to personalize IT for every employee’s needs.
Subscribe to our blog or schedule a consultation with our team to begin optimizing your IT capabilities today.
¹At launch, some advanced features require a subscription.
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Frequently asked questions
Here's everything you need to know about WXP.
WXP is an AI-powered digital employee experience (DEX) solution that integrates with various systems and devices to maximize IT efficiency, reduce costs, and enhance the employee experience.1
WXP equips technology leaders with detailed performance insights of PCs, printers and more, coupled with enhanced preventative workflows to maximize end-user productivity while reducing costs. The SaaS-based platform also has an advanced employee engagement engine and integrates with various third-party systems like ServiceNow, PowerBI, and Tableau, along with integrating printers, virtual desktops, mobile devices and more to maximize IT efficiency, reduce costs, and enhance the employee experience.
The platform’s modular design allows for tailored customization and scalability to meet specific business needs. Presently, WXP integrates capabilities for fleet management (formerly HP Proactive Insights) and employee engagement, facilitating direct communication between IT and employees, and targeted feedback collection via device pop-ups and self-help capabilities. Planned optional, add-on modules will include additional devices for fleet management, endpoint security, and Digital Workspaces powered by HP Anyware, all supported by enterprise-level support. Additionally, there are add-on options for hardware, managed services, and print software.
WXP is designed to be modular, allowing organizations to tailor the solution to their specific needs, including Fleet Management, Employee Engagement, Digital Workspaces, and Endpoint Security.
The modular design allows companies to select the capabilities needed to achieve business goals. New capabilities can be added to an existing portal as their business needs change and expand. Initially, WXP comes with fleet management and employee engagement, with the ability to add-on endpoint security, digital workplaces, and/or HP support services for an additional fee.
The Platform’s agnostic design allows seamless integration with systems and devices running Windows, macOS, and Android operating systems, regardless of manufacturer. WXP is a cloud-based solution that uses firewall-friendly network ports and sits atop other systems versus a rip-and-replace solution. It does not require a VPN or direct, deep access to customer networks.
WXP has open APIs for incident and analytics integration to IT tools, as well as pre-configured connectors for ServiceNow, PowerBI, and Tableau available in the 3rd party integrations.
A Workforce Experience score combines telemetry and user satisfaction sentiment for a comprehensive view of the digital workforce experience. The score refreshes daily, ensuring timely insights. Understand which departments, device models, operating systems, countries, site locations, and devices with specific software installed are experiencing the lowest and highest Experience scores.
The main dashboard provides a snapshot of the workforce experience and critical recommendations for IT teams to act on. IT teams quickly understand where to focus with insights from the Experience score and trendline, fleet inventory breakdown, apps with poor performance, and sentiment by persona.
AI is built into the fabric of WXP and makes it easy for IT teams to optimize processes and prevent technology issues by providing:
- Recommendations: Identify issues from device data and survey results to share recommended actions.
- Assistance: Take the recommendation and make it executable by IT or an end-user in just a few clicks.
- Automation: Experience optimization with AI anticipating issues and resolving them with no human involvement.
WXP is now available to new and renewing HP Proactive Insights customers in the United States at no additional cost.
Additionally, our beta program is expanding to more countries, in a multi-phased, customer-focused approach to solve our customers’ biggest pain points. Talk to an HP expert to see how WXP can intelligently anticipate and resolve digital friction within your organization.
