HP Inc. Named a Visionary in the First 2024 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools

“We’re thrilled to be recognized in the Magic Quadrant report for our ‘Ability to Execute’ and ‘Completeness of Vision’ and we’re proud of our commitment to optimizing the digital employee experience.”

– Faisal Masud, President of WW Digital Services at HP

We’re excited to share that HP Inc. has been named a Visionary in the first-ever 2024 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools. We believe with this recognition, HP is well-positioned to build on its momentum as it expands access to the HP Workforce Experience Platform for more customers.

“As a device manufacturer, we bring unique advantages in understanding hardware and how it fits into your digital ecosystem. Our platform is designed to work seamlessly across all device types, regardless of vendor or OS, ensuring every employee benefits from an unparalleled digital experience,” said Faisal Masud, President of WW Digital Services at HP. “We’re thrilled to be recognized in the Magic Quadrant report for our ‘Ability to Execute’ and ‘Completeness of Vision’ and we’re proud of our commitment to optimizing the digital employee experience (DEX).”

A Smarter, More Productive Workforce Experience

The importance of prioritizing a DEX strategy cannot be overstated. According to Gartner, “Through 2028, more than half of digital workplace leaders who don’t focus on digital employee experience and enablement will risk being commoditized or replaced.”

However, Gartner also assumes that, “By 2028, digital workplace teams that have fully implemented a DEX tool will carry half the backlog of those that have not.”

The HP Workforce Experience Platform is a comprehensive and modular DEX solution that connects with an organization’s existing IT infrastructure to streamline visibility and control over their digital ecosystem, resolve IT issues before they impact productivity, and personalize experiences for every employee.

Currently deployed in Private Beta, the platform monitors and optimizes over 90k devices for our HP employees and over 180k devices for our customers. Some of the features and capabilities include:

• Real-time data monitoring that allows support teams to quickly resolve IT issues with early detection, remediation scripts, and one-click device data refreshes.

• AI-driven capabilities that integrate AI/ML for anomaly detection, autonomous remediation, dynamic personas, and predictive insights to proactively address IT issues.

• Employee engagement pulse surveys and global notifications that provide an actionable Experience Score to better track, measure, and enrich the employee experience.

• A UX redesign that improves workflows, reduces screen clutter, and enhances navigation for better speed, visibility, and control.

A Strong Start with More to Come

In our view, being recognized as a Visionary in the Gartner® Magic Quadrant™ is a milestone for HP, validating the progress our teams have made over the last several months. We’re excited to continue innovating across our product roadmap and executing our vision for the future of work.

A huge thank you goes out to all cross-functional teams that have made this possible.

The HP Workforce Experience Platform is now available to new and renewing HP Proactive Insights customers in the United States at no additional cost. Sign up here to learn more.

HP Workforce Experience Platform is a comprehensive and modular digital employee experience solution that enables organizations to resolve IT issues before they arise, protect against cyber threats, and personalize IT for every employee’s needs.

Check out this demo to see how we deliver visibility and control over your digital ecosystem from a single pane of glass.

Gartner, Magic Quadrant for Digital Employee Experience Management Tools, By Dan Wilson, Tom Cipolla, Stuart Downes, Autumn Stanish, Lina Al Dana, 26 August 2024.

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