About Us

Delivering a more intelligent, productive, and fulfilling workforce experience

HP Workforce Experience Platform leverages real-time analytics, automation, and employee feedback to put IT leaders back in control and empower employees to thrive at the intersection of work and life. That’s what motivates us every day — to deliver the best experience for our partners and customers.

HP is powering the future of work


  • 26.4K Business customers
  • 4.4M Monthly fixes
  • 16.7M Active devices
  • 180 Countries
  • 163 Fortune 500 customers
Collaborating for success

Principles

Our principles keep us connected and guide us as one team.

Seek to understand Seek to understand

Listening and understanding is more important than seeking to be understood.

Say it like it is Say it like it is

We are all pulling on the same oar, so we feel comfortable being respectfully direct.

Drive change Drive change

HP’s spirit is innovation. Each individual needs to thrive in change and growth.

Insist on the highest standards Insist on the highest standards

We don’t just ship software to hit a timeline. We deliver high-quality experiences at all costs.

Build and sustain trust Build and sustain trust

We aim to build strong partnerships that will endure through good and bad times.

Disagree and commit Disagree and commit

We share our perspectives and argue when necessary, but we commit on direction together.

Raise the talent bar Raise the talent bar

We hire and retain rockstars to deliver maximum value for our customers and the business.

Ruthlessly prioritize Ruthlessly prioritize

We need to accelerate towards our vision and can’t be distracted by non-essential work.

Optimize your digital experience today

Resolve IT issues before they arise, protect against cyber threats, and personalize IT for every employee.

Start with the HP Workforce Experience Platform

HP Recognized as a Visionary in the 2024 Gartner® Magic Quadrant™ for DEX Tools

We’re excited to share that HP Inc. has been named a Visionary in the first-ever 2024 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools. We believe with this recognition, HP is well-positioned to build on its momentum as it expands access to the HP Workforce Experience Platform for more customers.

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hp-gartner-magic-quadrant-dex

Frequently asked questions

Everything you need to know about the HP Workforce Experience Platform.

  • What is the HP Workforce Experience Platform?

    The HP Workforce Experience Platform is an AI-powered digital employee experience (DEX) solution that can help you monitor, optimize, and act on every employee digital touchpoint.1

  • How does the HP Workforce Experience Platform work?

    HP’s Workforce Experience Platform equips technology leaders with detailed performance insights of PCs, printers, and more, coupled with enhanced preventative workflows to maximize end-user productivity while reducing costs. The SaaS-based platform also has an advanced employee engagement engine and integrates with various third party systems like ServiceNow, PowerBI, and Tableau, along with integrating printers, virtual machines, mobile devices and more to maximize IT efficiency, reduce costs, and enhance the employee experience.

  • Can the Platform be customized to fit specific business needs?

    The modular design of HPs Workforce Experience Platform allows companies to select the capabilities for their specific business needs. Presently, the Workforce Experience Platform integrates modules for fleet management (formerly HP Proactive Insights) and employee engagement, facilitating direct communication between technology leaders and the company employees to gather targeted feedback on employee perception and sentiment with the technology they use everyday. Planned optional, add-on modules will include additional devices for fleet management, endpoint security, and Digital Workspaces powered by HP Anyware, all supported by enterprise-level support, as well as add-on options for hardware and managed services.

  • How is the Platform modular?

    The HP Workforce Experience Platform is designed to be modular, allowing organizations to tailor the solution to their specific needs, including Fleet Management, Employee Engagement, Digital Workspaces, and Endpoint Security.

    The modular design allows companies to select the capabilities or modules, needed to achieve business goals. New modules can be added to an existing portal as their business needs change and expand. Initially, the Platform comes with two modules for fleet management and employee engagement, with the ability to add-on endpoint security and digital workplaces for an additional fee.

  • Is the Platform compatible with different vendors and operating systems?

    The Platform’s agnostic design allows seamless integration with systems and devices running Windows, macOS, and Android operating systems, regardless of manufacturer. It is a cloud-based solution that uses firewall-friendly network ports and sits atop other systems versus a rip-and-replace solution. It does not require a VPN or direct, deep access to customer networks. 

  • How does HP Workforce Experience integrate with other IT tools to provide a more comprehensive solution?

    The Platform has open APIs for incident and analytics integration to IT tools as well as pre-configured connectors for ServiceNow, PowerBI, and Tableau available in the integration module.

  • What is a Workforce Experience score?

    A Workforce Experience score combines telemetry and user satisfaction sentiment for a comprehensive view of the digital workforce experience. The score refreshes daily, ensuring timely insights. Understand which departments, device models, operating systems, countries, site locations, and devices with specific software installed are experiencing the lowest and highest Experience scores.

    The main dashboard provides a snapshot of the workforce experience and critical recommendations for IT teams to act on. IT teams quickly understand where to focus with insights from the Experience score and trendline, fleet inventory breakdown, apps with poor performance, and sentiment by persona.

  • How is AI used within the Platform?

    AI is built into the fabric of each of our modules and makes it easy for IT teams to optimize processes and prevent technology issues by providing:

    • Recommendations: Identifying issues from device data and survey results to share recommended actions.

    • Assistance: Taking the recommendation and making it executable by IT or an end-user in just a few clicks.

    • Automation: Experience optimization with AI anticipating issues and resolving them with no human involvement.

  • How can I buy the Workforce Experience Platform and find out about new releases?

    The HP Workforce Experience Platform is now available to new and renewing HP Proactive Insights customers in the United States at no additional cost.

    Additionally, our beta program is expanding to more countries, in a multi-phased, customer-focused approach to solve our customers’ biggest pain points. Talk with an HP expert to see how the Platform can intelligently anticipate and resolve digital friction within your organization.