Optimize your
workforce experience

The HP Workforce Experience Platform intelligently anticipates and resolves digital friction across every employee touchpoint.1

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HP Inc. Recognized as a Visionary in the 2024 Gartner® Magic Quadrant™ for DEX Tools

"Ability to Execute" and "Completeness of Vision"

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Collaborating for success
HP is powering the future of work
  • 26.4K Business customers
  • 4.4M Monthly fixes
  • 16.7M Active devices
  • 180 Countries
  • 163 Fortune 500 customers


Cloud-native. OS-agnostic. One step ahead.

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The future of work is |

Employees are accustomed to and even demand the flexibility to work how and where they want. With IT teams stretched beyond their limit, employee experience, productivity, and engagement are suffering.

74%

of U.S. companies are using or plan to implement a permanent hybrid work model.

66%

of employees experience moderate to high digital friction when using technology.

42%

of employees with negative IT experiences plan to leave the company.

Enter the HP Workforce Experience Platform

A platform that makes it simple to monitor and manage every PC, Mac, printer, collaboration tool, and accessory.

Boost employee productivity by proactively solving IT issues before they occur.

Reduce IT support hours and costs with advanced AI.

Strengthen endpoint security by anticipating and resolving threats.

Improve employee sentiment with actionable insights from pulse surveys.

Optimize costs with smart hardware refreshes.

Seamlessly integrate with existing multi-vendor and multi-OS environments.

Read about the ROI of a 10k device fleet

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How it works

A positive feedback loop that meets the evolving needs of the digital employee experience.

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  • Observe

    Provides an omniscient point of view of all your devices and endpoints in the palm of your hand.

  • Collect

    Gathers data from billions of hardware and software endpoints to formulate a comprehensive understanding of the digital employee experience.

  • Understand

    Leverages advanced AI and machine learning to identify the context, extent, and significance of issues.

  • Act

    Fixes issues quickly through proactive remediations, AI-driven support, and an integrated gen-AI chatbot.

  • Analyze

    Examines the insights and patterns gathered from previous issues to guide future IT and DEX strategies.

  • Share

    Exports ready-to-share reports and dashboards to communicate with and align internal stakeholders.

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Integrations

Take your IT organization to the next level with the platform's integrations.

Microsoft Intune integration ensures robust device and application management, aligning perfectly with your mobility and security needs.

ServiceNow compatibility enables up-to-date ticketing and configuration management database augmentation for smooth and user-friendly operations.

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Power BI integration takes advantage of visualization technology, connecting your company’s data to produce rich, interactive reports with visual analytics.

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Microsoft Power Automate integration leverages AI and a low-code platform to help you automate processes across nearly unlimited systems.

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Tableau compatibility transforms your data into interactive visualizations, unlocking deeper insights and driving more intelligent decisions.

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Microsoft Entra ID integration ensures seamless, secure access management, empowering your team with market-leading cloud identity solutions.

We actively manage the customer's fleet and resolve issues before they arise. Thanks to the HP Workforce Experience Platform, this is a fully automated process. - Yoann Durval, Modern Workplace Consultant

Frequently asked questions

Everything you need to know about the HP Workforce Experience Platform.

  • What is the HP Workforce Experience Platform?

    The HP Workforce Experience Platform is an AI-powered digital employee experience (DEX) solution that can help you monitor, optimize, and act on every employee digital touchpoint.1

  • How does the HP Workforce Experience Platform work?

    HP’s Workforce Experience Platform equips technology leaders with detailed performance insights of PCs, printers, and more, coupled with enhanced preventative workflows to maximize end-user productivity while reducing costs. The SaaS-based platform also has an advanced employee engagement engine and integrates with various third party systems like ServiceNow, PowerBI, and Tableau, along with integrating printers, virtual machines, mobile devices and more to maximize IT efficiency, reduce costs, and enhance the employee experience.

  • Can the Platform be customized to fit specific business needs?

    The modular design of HPs Workforce Experience Platform allows companies to select the capabilities for their specific business needs. Presently, the Workforce Experience Platform integrates modules for fleet management (formerly HP Proactive Insights) and employee engagement, facilitating direct communication between technology leaders and the company employees to gather targeted feedback on employee perception and sentiment with the technology they use everyday. Planned optional, add-on modules will include additional devices for fleet management, endpoint security, and Digital Workspaces powered by HP Anyware, all supported by enterprise-level support, as well as add-on options for hardware and managed services.

  • How is the Platform modular?

    The HP Workforce Experience Platform is designed to be modular, allowing organizations to tailor the solution to their specific needs, including Fleet Management, Employee Engagement, Digital Workspaces, and Endpoint Security.

    The modular design allows companies to select the capabilities or modules, needed to achieve business goals. New modules can be added to an existing portal as their business needs change and expand. Initially, the Platform comes with two modules for fleet management and employee engagement, with the ability to add-on endpoint security and digital workplaces for an additional fee.

  • Is the Platform compatible with different vendors and operating systems?

    The Platform’s agnostic design allows seamless integration with systems and devices running Windows, macOS, and Android operating systems, regardless of manufacturer. It is a cloud-based solution that uses firewall-friendly network ports and sits atop other systems versus a rip-and-replace solution. It does not require a VPN or direct, deep access to customer networks. 

  • How does HP Workforce Experience integrate with other IT tools to provide a more comprehensive solution?

    The Platform has open APIs for incident and analytics integration to IT tools as well as pre-configured connectors for ServiceNow, PowerBI, and Tableau available in the integration module.

  • What is a Workforce Experience score?

    A Workforce Experience score combines telemetry and user satisfaction sentiment for a comprehensive view of the digital workforce experience. The score refreshes daily, ensuring timely insights. Understand which departments, device models, operating systems, countries, site locations, and devices with specific software installed are experiencing the lowest and highest Experience scores.

    The main dashboard provides a snapshot of the workforce experience and critical recommendations for IT teams to act on. IT teams quickly understand where to focus with insights from the Experience score and trendline, fleet inventory breakdown, apps with poor performance, and sentiment by persona.

  • How is AI used within the Platform?

    AI is built into the fabric of each of our modules and makes it easy for IT teams to optimize processes and prevent technology issues by providing:

    • Recommendations: Identifying issues from device data and survey results to share recommended actions.

    • Assistance: Taking the recommendation and making it executable by IT or an end-user in just a few clicks.

    • Automation: Experience optimization with AI anticipating issues and resolving them with no human involvement.

  • How can I buy the Workforce Experience Platform and find out about new releases?

    The HP Workforce Experience Platform is now available to new and renewing HP Proactive Insights customers in the United States at no additional cost.

    Additionally, our beta program is expanding to more countries, in a multi-phased, customer-focused approach to solve our customers’ biggest pain points. Talk with an HP expert to see how the Platform can intelligently anticipate and resolve digital friction within your organization.