The HP Workforce Experience Platform is an AI-powered digital employee experience (DEX) solution that can help you monitor, optimize, and act on every employee digital touchpoint.¹

HP’s Workforce Experience Platform equips technology leaders with detailed performance insights of PCs, printers, and more, coupled with enhanced preventative workflows to maximize end-user productivity while reducing costs. The SaaS-based platform also has an advanced employee engagement engine and integrates with various third party systems like ServiceNow, PowerBI, and Tableau, along with integrating printers, virtual machines, mobile devices and more to maximize IT efficiency, reduce costs, and enhance the employee experience.

The modular design of HPs Workforce Experience Platform allows companies to select the capabilities for their specific business needs. Presently, the Workforce Experience Platform integrates modules for fleet management (formerly HP Proactive Insights) and employee engagement, facilitating direct communication between technology leaders and the company employees to gather targeted feedback on employee perception and sentiment with the technology they use everyday. Planned optional, add-on modules will include additional devices for fleet management, endpoint security, and Digital Workspaces powered by HP Anyware, all supported by enterprise-level support, as well as add-on options for hardware and managed services.

The HP Workforce Experience Platform is designed to be modular, allowing organizations to tailor the solution to their specific needs, including Fleet Management, Employee Engagement, Digital Workspaces, and Endpoint Security.

The modular design allows companies to select the capabilities or modules, needed to achieve business goals. New modules can be added to an existing portal as their business needs change and expand. Initially, the Platform comes with two modules for fleet management and employee engagement, with the ability to add-on endpoint security and digital workplaces for an additional fee.

The Platform’s agnostic design allows seamless integration with systems and devices running Windows, macOS, and Android operating systems, regardless of manufacturer. It is a cloud-based solution that uses firewall-friendly network ports and sits atop other systems versus a rip-and-replace solution. It does not require a VPN or direct, deep access to customer networks. 

The Platform has open APIs for incident and analytics integration to IT tools as well as pre-configured connectors for ServiceNow, PowerBI, and Tableau available in the integration module.

A Workforce Experience score combines telemetry and user satisfaction sentiment for a comprehensive view of the digital workforce experience. The score refreshes daily, ensuring timely insights. Understand which departments, device models, operating systems, countries, site locations, and devices with specific software installed are experiencing the lowest and highest Experience scores.

The main dashboard provides a snapshot of the workforce experience and critical recommendations for IT teams to act on. IT teams quickly understand where to focus with insights from the Experience score and trendline, fleet inventory breakdown, apps with poor performance, and sentiment by persona.

AI is built into the fabric of each of our modules and makes it easy for IT teams to optimize processes and prevent technology issues by providing:

• Recommendations: Identifying issues from device data and survey results to share recommended actions.

• Assistance: Taking the recommendation and making it executable by IT or an end-user in just a few clicks.

• Automation: Experience optimization with AI anticipating issues and resolving them with no human involvement.

The HP Workforce Experience Platform is now available to new and renewing HP Proactive Insights customers in the United States at no additional cost.

Additionally, our beta program is expanding to more countries, in a multi-phased, customer-focused approach to solve our customers’ biggest pain points. Talk with an HP expert to see how the Platform can intelligently anticipate and resolve digital friction within your organization.