Why Print Still Matters in Today’s Workforce Experience

Businesses can now monitor and optimize their distributed print fleets with the HP Workforce Experience Platform (WXP). Here’s how print is becoming smarter, more innovative, and increasingly sustainable in today’s modern workplace.

In the enterprise world, companies don’t view print and document management as the most attractive or exciting opportunities to sink their teeth into. However, businesses today still want better visibility and control over their distributed print fleets. In fact, the global commercial printing market was valued at $494.53 billion in 2023 and is anticipated to grow at a CAGR of 3.0% from 2024 to 2030.

With the rise of hybrid and remote work, print fleet management has become increasingly complex, with assets distributed across many locations. Optimizing print requires updating firmware, monitoring and replenishing supplies, and addressing maintenance across multiple, often remote, sites.

At HP, we offer print solutions to cater to any business need. Our customers can access a comprehensive portfolio of print technologies and services, including hardware, software, and managed services, all tailored to fit their enterprise operations.

Furthermore, HP has integrated printer fleet management into HP Workforce Experience Platform (WXP). Currently in beta, this AI-powered digital employee experience solution allows businesses to monitor and optimize their print fleets from a single platform. It simplifies asset management, using telemetry data and AI to provide actionable insights, optimize resource utilization, and deliver peace of mind that their print fleets are working without interruption. When issues arise, the Platform can detect anomalies and offer the fastest path to resolution, helping employees minimize downtime and maintain productivity.

Print Solutions That Cater to Customer Needs

Print is a mature industry that features well-established players, high competition, pricing pressures, near full market penetration, and even counterfeit supplies. Yet it remains a key piece of infrastructure because it functions much like a utility. Similar to water or electricity, it often goes unnoticed until a disruption occurs, at which point it becomes a critical issue that can impact operations.

HP Document and Print Services provide cloud-based digital workflows and leading print solutions that are reliable, user-friendly, secure, cost-effective, and sustainable. And we support customers at any stage of their digital transformation journey. For example, businesses that want more flexibility can purchase hardware, supplies, or software as needed and build a fully customized solution without any commitments.

Managed print services

We also offer complete, turnkey managed print services where we assess each company and provide the right mix of solutions to suit their individual needs. Businesses can benefit from:

• Lower costs: Leasing eliminates significant upfront investments, and ongoing services ensure businesses only pay for what they need.

• Improved productivity: Our print software integrates with hardware to manage supplies, automate tasks, and optimize workflows, leading to less downtime and greater productivity.

• Stronger security: We protect sensitive data with robust print security solutions, including user authentication and encryption.

• More sustainability: Managed services ensure efficient use of resources, reducing waste and contributing to sustainability goals.

HP’s print software solutions address key areas such as workflow automation and print fleet management as well. By partnering with us, businesses benefit from reliable, secure, and cost-effective print solutions that allow them to focus on their core operations, knowing that their print environment is running smoothly and efficiently.

AI and Print: A New Frontier for the Digital Employee Experience

Printer fleet management is now integrated into HP WXP, enabling businesses to monitor, optimize, and manage their print fleets with AI-powered visibility and quick issue resolution. Instead of being reactive, enterprises can leverage telemetry data and AI to detect issues, proactively manage their print environments, and address issues before they impact users.

We’re particularly excited about how we’ll utilize AI to drive fleet efficiencies at scale. For instance, HP Smart Device Services (SDS) can transform how businesses manage their print fleets by delivering maximum uptime. Our smart devices continuously communicate their health status, sending real-time diagnostic information that helps identify issues before they escalate.

Using machine learning and predictive analytics, SDS can predict potential failures, provide proactive service recommendations, and initiate maintenance. It keeps devices running smoothly, reduces downtime, and ensures businesses stay productive without interruptions. Predictive insights also extend to printer supplies—AI will soon be able to analyze printing patterns and proactively replenish toner or ink before a shortage disrupts operations.

Longer term, AI will evolve from driving efficiencies and optimizing costs to supporting digital transformation efforts. HP Scan AI Enhanced is another powerful solution that uses advanced Optical Character Recognition (OCR) and Intelligent Character Recognition (ICR) technologies to recognize any type of text (including handwritten documents), extract, highlight, or redact key fields, and automatically feed data to back-end systems. This eliminates manual data entry, improves accuracy, and speeds up document processing workflows.

Future integration of these robust AI capabilities into the broader HP Platform will help businesses optimize their entire print infrastructure and device fleets from a single, easy-to-use platform. Powered by AI, this approach ensures that printing doesn’t just function as an essential utility but becomes a strategic asset in driving efficiency and enhancing the digital employee experience.

Smarter Print, Smoother Workflows, and a More Productive Workforce

The future of print is bright. With enhanced automation, optimized workflows, and more intelligent capabilities, HP is pushing the boundaries of what’s possible in print technology for enterprise businesses. Not only do we offer tailored solutions to meet customers’ needs, but we’re taking print management to the next level by using AI to address all dimensions of the printing function.

By integrating print into HP WXP, we give businesses a simple, efficient solution that consolidates all their device management needs into one view. Optimizing print and document management can help free up resources and allow companies to focus on what matters most to their business.

We’d love to speak with you if you want to learn more about HP’s print hardware and software solutions and how they integrate with WXP.

Simply fill out the form below, and a team member will contact you.

HP Workforce Experience Platform¹ is a comprehensive and modular digital employee experience solution that enables organizations to optimize IT for every employee’s needs.

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¹At launch, some advanced features require a subscription.