Introducing the HP Workforce Experience Platform Event Management Application for ServiceNow Users

Now you can seamlessly manage your events in ServiceNow to streamline operations and enhance visibility.

The HP Workforce Experience Platform (WXP) Event Management Application¹, (for new or existing PI customers using WXP) is designed to simplify event management for ServiceNow users. Sean Bolton, HP’s Integrations Strategy Product Lead, discusses how this application addresses common challenges and how it’s poised to transform IT operations.

You can find the WXP Event Management Application on the ServiceNow store today.

Event Management Application Q&A

What does the HP Workforce Experience Platform Event Management Application do?

The WXP Event Management Application is all about making life easier for you and your teams. When an issue arises in your device fleet, the app detects it and automatically generates a ServiceNow ticket, pre-populated with all the key details.

Now, why is this significant? Many of you rely on ServiceNow for IT service management, but by design, you must often switch between multiple platforms and data sources to troubleshoot and manage your devices. This constant back-and-forth creates inefficiencies, delays data entry, and increases the likelihood of errors. These hurdles not only prolong the time to resolution but also waste valuable resources and make the overall process less efficient.

The WXP Event Management Application eliminates these pain points by directly integrating into the familiar ServiceNow UI. As a result, you can manage your operations process within one system, which ultimately improves operational efficiency and enables your team to focus on more strategic priorities.

What challenges are IT teams currently facing when managing device fleets, and how does the app address them?

The biggest challenge is managing data across multiple systems. Maintaining synchronization between different systems poses a significant hurdle and delays can slow down issue resolution, creating a poor digital employee experience (DEX). By aligning both systems into one place, you can avoid these issues.

Another challenge is the sheer volume of notifications teams receive. Not all events are equally critical, and many can be redundant or insignificant. This excessive “noise” can overwhelm your support teams, making it difficult to identify and address relevant incidents promptly. Our app filters out the noise so your teams can prioritize critical issues more effectively. This leads to quicker response times and a higher likelihood of resolving incidents before they impact business operations.

How does this app improve the speed of incident resolution?

The app’s integration with ServiceNow automates the entire incident management process. As soon as the WXP Event Management Application detects an event, it creates a ServiceNow ticket with all the relevant details. No manual input is required.

This automatic synchronization ensures that both platforms are always up to date. The streamlined process minimizes downtime and lets teams focus on resolving issues quickly without worrying about data accuracy or missing details.

What would you say are the top three benefits for ServiceNow users?

First, it boosts operational efficiency by automating incident detection and ticket creation. This frees up valuable time for your teams to focus on higher-priority tasks.

Second, it streamlines incident management. By automatically syncing data between platforms, you always have access to the most accurate and current information, making it easier to resolve tickets quickly.

Finally, it enhances visibility into system performance, ensuring teams can pre-emptively address potential issues before they escalate, improving overall system reliability.

How does the app ensure automatic synchronization between WXP and ServiceNow?

The app uses an asynchronous, bidirectional workflow to automatically align everything. When an event is detected, the app automatically creates or updates a ServiceNow ticket. This eliminates the need for manual syncing and ensures both systems stay up to date at all times.

How can IT teams get started with this integration?

You can find the WXP Event Management Application on the ServiceNow Store. Then, you’ll follow a guided setup process that ensures easy and accurate configuration.  Once installed, you can customize how data is imported and managed to fit your specific workflows.

What’s next for the HP Workforce Experience Platform?

We’re focusing on enhanced device management capabilities, including advanced telemetry and seamless CMDB integration. These updates will ensure your ServiceNow CMDB stays up-to-date with real-time data from the Workforce Experience Platform, driving greater efficiency and control.

Find the WXP Event Management Application on the ServiceNow Store today.

HP Workforce Experience Platform¹ is a comprehensive and modular digital employee experience solution that enables organizations to optimize IT for every employee’s needs.

Subscribe to the HP Workforce Experience Blog or schedule a consultation with our team to begin optimizing your IT capabilities today.

¹The HP Workforce Experience Platform Device Management application currently requires new or existing HP Proactive Insights Service. Offer available thru April 30, 2025 for the remainder of the HP Proactive Insights license term. Applicable ServiceNow license also required. Access will be granted to migrate to HP Workforce Experience Platform upon availability in the country in which HP Proactive Insights was sold.